Insights and advice about jobs and hiring in the Lehigh Valley.

The Importance of Customer Service

At HTSS, customer service is our number one priority. We take pride in helping our clients with the best possible placement to suit their staffing needs. When you understand that customer service is the key to success then your dedication to providing exceptional resources can be polished to perfection. HTSS understands that customer service is extremely important to both our clients and our employees. Here are some ways to ensure you provide exemplary customer service in your industry.

  1. Be a Good Listener.
    In order to know what your clients’ need you first have to take the time to listen to them. It is very common for companies to assume they understand what the customer is saying but then fall short of the expectations. Listening is not just about the words that are spoken but also fully recognizing their body language, tone of voice, and non-verbal cues. If you need clarification, ask.
  2. Anticipate Their Needs.
    Customers are not just looking for a service; they are looking for a solution. It is your job to anticipate their needs and help them solve their problems. For a staffing service such as HTSS we are able to learn about project flow from our clients and offer the right staff at the right time. We strive to become not just a service provider but a staffing partner.
  3. Build a Great Team.
    Companies are only as good as their customer service department. We learn this quickly when we have an experience with a cell phone provider or the power company. HTSS hires the best recruiters and administrators who can help our clients with their staffing needs. We trust our internal staff to be strong decision makers and to build relationships with our clients and employees.
  4. Know How to Apologize.
    Not everything will go perfectly every time. Knowing how to handle the aftermath of a crisis is as important as avoiding one in the first place. When something does go wrong there is a right way to apologize for errors and catastrophes. The most important part is making the situation right again. Increase communications and develop a strategy to solve the issue quickly and effectively.
  5. Check in Frequently.
    In a service industry such as staffing there are factors that can affect the performance of our temporary employees. Since our recruiters are not able to work one on one with the individuals they place on assignment it is imperative that they consistently check in with the client to ensure the employee is continuing to perform well. The recruiters at HTSS will touch base with our customers on a regular basis to discuss their employees’ assignments. They work with our client companies to make corrections or provide recognition for a job well done.

Are you looking to partner with a staffing agency that puts customer service first? HTSS is a leader in the staffing community right here in the Allentown area and we can help you today!  


CEO Letter

As a staffing and recruitment professional for over  30 years, I have seen many changes in the industry. Over that time, I’ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities—jobs that are a match to each candidate’s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.


Pat Howells
HTSS, Inc.