Insights and advice about jobs and hiring in the Lehigh Valley.

Customer Service Tips from Top CEOs

There is a reason that top companies are successful. Most have cracked the code on what makes excellent customer service and live their values every day. Top CEOs often share their wisdom with others and implementing just a few ideas can dramatically shift your company’s energy. Here are several customer service tips that you can start to use today.

  1. Learn From Your Customers.
    The single most important component to the success of your business is your customers. Check in with them and learn about their needs and desires frequently. Don’t hesitate to apply some of their criticisms to your work in order to improve your product. Interact with customers on social media and learn what they really want.
  2. Track a Customer Dashboard.
    What things are important to track to determine how your business is doing? Every business is different so consider what works best for you. You may want to create reports on lost customers, calls made to customer service and the results, and customer satisfactions surveys. Other statistics to follow may be discovered by using mystery shoppers or tracking customer engagement. You may want to review the market share in each location to determine which are performing at the top of the game.
  3. Make Special Connections.
    It might sound a little outdated, but hand written letters are appreciated. Remember, there is nothing too small to concentrate on. Take a moment to do something special for new and long term customers which will keep them loyal to your brand. Some major corporations spend one day per week simply writing and sending hand written letters to lists of their customers.
  4. What Values are Most Important?
    The most successful companies all embody specific core values that permeate their brand. These might be integrity, a positive attitude, empathy, excellence, and a drive to do the right thing. Consider what your company’s core values are and how you can demonstrate these to your customer base.
  5. Great Customer Service Costs Less.
    Solving long term customer problems is much more expensive than producing quality products or providing exemplary service from the start. Your employees are the key to providing a top quality experience to your customers. Pay your customer service department well and value you their contributions to the business. Give them authority to make decisions that will keep your customers satisfied.

Are you looking to add customer services professionals to your team? Contact us at HTSS, Inc. to see how we can help you today!



CEO Letter

As a staffing and recruitment professional for over  30 years, I have seen many changes in the industry. Over that time, I’ve witnessed a transformation in the way organizations view staffing services. Today, we see more and more companies using staffing services as a strategic tool, rather than just for temporary fill-ins.

At HTSS, Inc., our focus is on helping companies create proactive workforce plans. Our goal is to help our clients use staffing strategically to increase capacity, overcome hiring freezes, access specialized talent, better manage increased workloads, and enhance overall productivity.

For our candidates, we help to uncover truly rewarding job opportunities—jobs that are a match to each candidate’s skills, and jobs that offer key experience and growth potential.

We look forward to strengthening our relationships with our current clients and candidates, as well as forming new and exciting partnerships in the future.


Pat Howells
HTSS, Inc.